Effective Date: 21 August 2026 · Updated 7 November 2026 · Applies to all registered doctors on hApItal
These Terms and Conditions constitute a legally binding agreement between you, the registered doctor, and Hapitech Technologies LLP (“hApItech”, “we”). By completing the registration process and creating a doctor account on hApItal, you confirm that you have read, understood, and agree to be bound by these terms in their entirety, together with our Privacy Policy. If you do not agree to any part of these terms, you must not register or continue to use the platform.
To register as a doctor on hApItal, you must hold a recognised medical degree, such as MBBS or its equivalent, and a current, valid medical registration issued by the National Medical Commission or the relevant State Medical Council. Doctors who list a specialist qualification must hold an appropriate post-graduate degree recognised under Indian medical law for that specialty. By registering, you represent and warrant that all credential information you provide is accurate and up to date, that your medical registration is valid and not subject to any suspension, cancellation, or disciplinary action, and that you are legally authorised to practise medicine in India.
As part of verification, you will be asked to upload a copy of your medical registration certificate. By doing so, you confirm that the document is a genuine, unaltered copy of your current certificate. It is kept in private storage, is reviewed by the hApItech team only to confirm your registration, and is not shown to patients or any third party.
A new doctor profile is shown to patients only after the hApItech team has reviewed and approved it. We may ask for more documents, reject a registration with a note explaining why, or block a registration that appears false. Approval only confirms that the details we checked looked genuine at the time; it is not an endorsement of your medical services. hApItech may verify your credentials again at any time.
You are solely responsible for the accuracy, completeness, and currency of all information displayed on your hApItal profile, including your name, medical specialty, clinic name, address and map location, consultation fee, and availability schedule. You must update your availability promptly whenever your schedule changes to avoid patients booking appointments you are unable to honour. If you have configured time-based appointment slots, you are responsible for ensuring that your slot schedule accurately reflects the days and times on which you are genuinely available to see patients, and for blocking any specific slots you cannot honour using the slot management feature in your dashboard. Profile photographs must be a clear and recent photograph of the doctor personally. The use of clinic exterior images, logos, or stock photographs as a profile photo is not permitted. hApItech reserves the right to request that inaccurate, misleading, or inappropriate profile content be corrected, and to hide the profile of any doctor who fails to comply.
By registering on hApItal, you agree to make genuine efforts to honour all appointments booked through the platform. If you are unable to attend a confirmed appointment due to an emergency or unforeseen circumstance, you must cancel or reschedule it through the platform as promptly as possible so that the patient can be notified in a timely manner. A pattern of repeated cancellations or failure to respond to confirmed bookings may result in your profile being hidden from patient search results or the suspension of your account.
Where you have configured time-based appointment slots, only patients who book within an available slot and within the capacity limit you have set will be able to place appointments for that time. Each booked appointment within a slot is assigned a token number reflecting the patient's position in the queue. You are expected to see patients in the order in which their tokens were assigned, unless clinical circumstances require otherwise. You may also add walk-in patients directly through your bookings dashboard. Walk-in patients added by you are your sole responsibility and are managed separately from the online booking capacity of a slot.
Patient information shared with you through hApItal, including name, age, mobile number, and symptom description, is shared solely for the purpose of the consultation and must not be used for any other purpose or communicated to any third party. You may send re-checkup reminders to patients through the platform when a follow-up visit is clinically appropriate. These reminders must be used only for genuine clinical follow-up purposes and must not be used as a means of unsolicited commercial communication.
Any prescription issued through the hApItal platform from your account — whether you write it yourself, from the Doctor Cabin, or it is entered by clinic staff you have allowed to do so — is entirely your medical and legal responsibility. You must only issue a prescription following a genuine personal consultation with the patient. All prescriptions must comply with the applicable provisions of the Drugs and Cosmetics Act, 1940, the relevant rules thereunder, and the ethical guidelines issued by the National Medical Commission or the relevant State Medical Council. You must not prescribe controlled substances, narcotics, or scheduled drugs through the platform unless you are specifically licensed and qualified to do so under applicable law. A prescription can be changed for twelve hours after it is written; after that, a new prescription must be written. hApItech provides the prescription delivery mechanism only and bears no responsibility whatsoever for the content, accuracy, or legal compliance of any prescription issued from your account.
You may also upload supporting documents — such as scanned prescriptions, lab reports, or medical certificates — to accompany a patient appointment. Any file you upload is kept in private storage and linked only to the appointment it relates to. Patients open these documents through secure links that expire after a short time. You must not upload any document that contains information unrelated to the patient's current appointment, and you must ensure that all uploaded content complies with applicable patient confidentiality obligations.
Consultation fees. You set your own consultation fee on your profile and may change it at any time. Patients pay you directly; hApItal does not collect, hold or pass on consultation fees, and takes no commission on them. Any question about a consultation fee or its refund is between you and the patient.
hApItal plan. A new doctor account starts with a free trial of thirty days. To keep using the paid features after the trial, you buy the yearly plan from the Billing page of your dashboard. The yearly plan is ₹20,000 plus applicable GST, paid in advance, and includes 90 days of promoted listing that you can use any time during the plan year. Extra promotion slots can be bought for thirty days at a time while your plan is active. The price and what is included are shown on the Billing page before you pay, and a tax invoice is issued for every payment. There is no automatic renewal or auto-debit: nothing is charged unless you choose to pay. hApItech may change its prices for future purchases; a change never affects a plan you have already paid for.
Payments and refunds. Plan payments are processed by an authorised payment aggregator; hApItech never sees or stores your card, UPI or bank details. Every doctor first gets a free trial of thirty days to try the platform before paying. For this reason, all plan and promotion payments are final and are not refunded, except where Indian law requires a refund. You are solely responsible for your own tax obligations, including income tax and Goods and Services Tax where applicable, on your earnings.
Hospital accounts. A hospital or multi-specialist clinic may open a hospital account to list several doctors together. A hospital account is shown to patients only after the hApItech team has reviewed and approved it; its free trial of thirty days starts on approval. The hospital plan is ₹80,000 plus applicable GST a year for up to five doctors, and ₹10,000 plus applicable GST a year for each additional doctor (an additional doctor added during the plan year is charged for the months left and renews with the plan). It includes 180 days of promoted listing for the hospital or any of its doctors. The rules on payments, invoices, no automatic renewal and no refunds in section 6 apply to hospital payments in the same way.
Doctors in a hospital. Each doctor in a hospital keeps their own doctor account, goes through the same registration and approval, and remains solely responsible for their profile, appointments, prescriptions and patient data as set out in sections 2 to 5 and 9. While a doctor works in a hospital, the hospital pays the doctor’s plan and runs promotions, and the doctor cannot buy a plan separately. Paid plan days a doctor already had when joining are kept and continue if the doctor leaves; a doctor who leaves without such days has seven days to buy their own plan. A doctor who was a single doctor keeps all the records they made before joining.
What a hospital can see and do. The hospital account sees only the number of bookings of each of its doctors, never patients’ names, health details or prescriptions. A hospital may create up to five reception logins, which can add and cancel bookings for the hospital’s doctors and see the booking details needed for that (patient name, mobile number, age, gender, time and token), but never prescriptions, reports or health details. The hospital is responsible for its reception logins in the same way as section 10.
Records when a doctor leaves. Records made while a doctor works in a hospital are linked to that hospital. When the doctor leaves or moves to another hospital, the doctor can open those records again only if the hospital approves within seven days; if it refuses or does not answer, the records stay linked to the hospital and the doctor can no longer open them through hApItal. Patients always keep access to their own records. Copies a doctor has kept on their own devices remain the doctor’s responsibility under section 9.
Sharing records inside a hospital. A doctor may choose to let all, or selected, doctors of the same hospital see the visits, prescriptions and readings of the patients the doctor saw at that hospital, only so those doctors can treat the same patients. The doctor can change or stop this at any time, and sharing ends when either doctor leaves the hospital. Each doctor who sees shared records must handle them as required by section 9.
New bookings, cancellations and other booking updates are shown in your dashboard. hApItal also e-mails you about your own account, for example when a password is set or changed, when your login is used on a new device, or when two-step sign-in is turned on or off. hApItal does not send you booking alerts by SMS or WhatsApp. hApItech may also send you messages about hApItal plans, features and offers, by e-mail, WhatsApp or in your dashboard; you can ask us to stop promotional messages at any time by writing to hapitechops@gmail.com, and this never affects booking updates or account e-mails. hApItech is not responsible for delays caused by your internet connection, e-mail provider or device settings.
Doctors may optionally use hApItal's promoted listing feature, which provides increased visibility within the patient-facing application. All promotional content is subject to review and approval by hApItech before it is displayed to patients. Promotional content that makes false, exaggerated, or unsubstantiated claims regarding qualifications, treatment outcomes, or medical capabilities will be rejected. hApItech does not guarantee any minimum number of appointment bookings or a specific level of patient reach as a result of promoted listings. Promotion days, once used, are non-refundable.
Promotion is measured in days. Your plan includes a number of promotion days, and you may buy extra promotion slots; a promotion pauses automatically when its days run out. hApItech counts how many times a promotion is shown and tapped, without linking those counts to any patient, and these counts are used for reporting.
Patient information made available to you through hApItal is confidential and must be handled with the strictest professional discretion. You may use such information solely for the purpose of providing healthcare services to the patient concerned in connection with the specific appointment. You must not share, disclose, sell, or otherwise transfer patient information to any third party under any circumstances. If you keep clinic records on your own devices (for example for working offline, or a downloaded export), you are responsible for keeping those devices and copies safe. You are responsible for ensuring your own compliance with all applicable data protection and patient confidentiality obligations under Indian law, including the relevant guidelines issued by the National Medical Commission.
You may give up to five clinic staff members their own logins and choose which parts of the clinic account each may use. You are responsible for everything done through your account and through the staff logins you create, for giving each person only the access they need, and for removing a login as soon as that person should no longer have access. You must keep your password private, must not share your own login, and should turn on two-step sign-in. A limited number of devices can be signed in to your account at the same time. If you notice a login you do not recognise, change your password and contact us straight away.
You agree not to misuse the hApItal platform. Prohibited conduct includes, but is not limited to, providing false or misleading medical credentials during registration, issuing prescriptions without having conducted a genuine personal consultation, submitting or encouraging false reviews or ratings, using any automated means to manipulate your profile's ranking or visibility, misusing the re-checkup reminder feature for purposes other than genuine clinical follow-up, and engaging in any conduct that violates the ethical guidelines of the National Medical Commission or the relevant State Medical Council.
hApItech may hide your profile, suspend your account for a period, or block or delete your account, with or without prior notice, if false credentials are provided, credible patient safety concerns are raised, a sustained pattern of patient complaints is received, the account is used for fraud or abuse, a court, government or police order requires it, or you are found to be in breach of these terms. You may delete your account at any time from your dashboard; the account is deleted seven days after you ask, and you can cancel until then. Closing or deleting an account does not affect hApItech's right or obligation to keep appointment, prescription and payment records for the periods required by law, as described in our Privacy Policy. Fees already paid are not refunded when an account is closed, except where the law requires it.
hApItech grants you a limited, personal, non-exclusive, non-transferable, revocable licence to use the hApItal platform solely for its intended purpose of listing your practice and managing patient appointments. Nothing in these terms transfers any intellectual property rights in the hApItal platform, its design, software, data, or content to you. You may not copy, reproduce, reverse engineer, or use any aspect of the platform to develop a competing service.
hApItech functions as a technology intermediary only and bears no responsibility for medical decisions, clinical outcomes, or acts or omissions of any doctor or clinic staff on the platform. The platform is provided on an “as available” basis. hApItech is not liable for any medical negligence claim between you and a patient, for technical downtime affecting your ability to access the platform, for delays caused by banks, payment processors or other third parties, for loss of records kept on your own devices, or for any indirect, incidental, or consequential loss of any nature arising from your use of or reliance on the platform. To the maximum extent permitted by applicable law, hApItech's aggregate liability to you shall not exceed the total platform fees, if any, paid by you in the three months immediately preceding the event giving rise to the claim.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or in connection with these terms or your use of the hApItal platform shall be subject to the exclusive jurisdiction of the competent courts located in Palanpur, Gujarat, India. We encourage all parties to seek an amicable resolution through direct communication with our support team before initiating formal proceedings.
For any questions or concerns regarding these Terms and Conditions, please contact hApItech at hapitechops@gmail.com or call +91 8320014893.